This talk was given 22 November 2012 
The text here may not be identical to the spoken text 
STEP Thames Valley AGM 22 November 2012
ADVICE, MIS-ADVICE AND ADVISERS
Among other things I present Money Box on Radio 4. I also do regular slots on 
BBC Breakfast and pop up in other places. I also write for Saga Magazine. And 
the Oldie. A lot of the things I write about are very relevant to your work – 
planning estates and setting up trusts. 
Just to be a bit formal – I know you're lawyers and financial advisers – I have 
to make my own disclosure notice – I am not here representing any of my clients 
– Money Box, Breakfast, Saga, AgeUK, Reader’s Digest, the Oldie, or, God forbid, 
the BBC. I am here as a freelance financial journalist. And thus personally 
responsible for any nonsense I come out with.
Today I will talk about 
ADVICE, MIS-ADVICE AND ADVISERS
ADVICE
There is a desperate hunger and a great need for financial advice among a large 
proportion of the population. 
Let 
me give you a sample of the emails and tweets I get – taking out the ones that 
follow up on a broadcast or twitter campaign I’ve been doing.
Here is a list of ten common financial topics I get asked about.
1.    
Income tax 
2.    
Benefits 
3.    
National Insurance 
4.    
State pension
5.    
Credit cards 
6.    
Current accounts 
7.    
Foreign currency 
8.    
Inheritance Tax 
9.    
Care home fees 
10.                       
Fuel bills 
Let 
me be more specific with ten common questions I am asked.
1.    
Income tax – is my tax code wrong?
2.    
Benefits – what is happening to my incapacity benefit? 
3.    
National Insurance – I am 60 - do I need to pay it on my earnings?
4.    
State pension – how much will my SERPS rise in April?
5.    
Credit cards – how do I cancel a regular payment I agreed to?
6.    
Current accounts – which is the cheapest bank for an overdraft
7.    
Foreign currency – where will I get the best rate for euros?
8.    
Inheritance Tax – What allowance will my heirs get?
9.    
Care home fees – does my daughter have to help with the cost?
10.           
Fuel bills – how can I reduce the cost?
Those are all financial questions that need advice. Who is a financial adviser 
by profession here?
Now. Keep your hands up if you can answer two of those questions? Five? All of 
them?
And 
that is without mentioning debt, or budgeting, or student loans, or tax credits, 
or cash savings, fraud, compensation…I could go on. 
Can 
any financial adviser here answer them with confidence? Or even tell people 
where to go to get the answers? So in what sense are you financial advisers if 
you can’t give advice on basic questions about financial matters?
All 
the information given to customers when financial products are sold has to be 
fair, clear and not misleading. In that way the term ‘financial adviser’ itself 
fails the test of being fair, clear and not misleading. 
Now 
if I had put this up 
1.    
Pensions 
2.    
Investment 
and 
probably 
3.    
Insurance 
4.    
Mortgages 
the 
financial advisers’ hands would have stayed up. And what do these four areas all 
have in common? At the moment they all earn you commission. So it is not 
financial advice you give. But advice on pensions, investment, mortgages, and 
insurance – perfectly understandable because that’s how earn your living. And in 
the past most financial advisers earned a living through commission. 
For 
the last ten years I have been giving talks like this saying that commission was 
the cancer at the heart of the financial services industry. I did discover that 
was a bit of a false claim as the heart is the one organ in the human body that 
is just about immune from cancer. But you get my drift. And over the years that 
view has moved from being completely dismissed and derided – I’ve been jeered, 
shouted at, abused, buttonholed, people have even walked out – but now they are 
mainstream as the FSA has slowly come round to my view on this as on many other 
things – such as regulating products not processes.
And 
commission is wrong because when I sit opposite someone who is recommending me 
to invest my money in a product I don’t really understand and which will cost me 
money every year regardless of whether it does what it should do or not, I want 
to know why is that person recommending that to me? Is it because it is best for 
me? Or best for them? 
And 
that conflict of interest lies at the heart of the problems of the financial 
services industry. A conflict of interest does not mean someone deliberately 
sells a rubbish product just to earn the commission. Undoubtedly some have. But 
most don’t.
My 
uncle was an IFA and he is the kindest, fairest, and, if it matters, most 
Christian man you could imagine. I don’t believe for one moment he sold me an 
endowment mortgage just because of the commission he earned on it. He genuinely 
believed it was a good idea. He had been told so by those clever people at 
Standard Life who manufactured it and surely knew what they were talking about. 
They had actuaries and everything. So it was win/win – by selling me the right 
thing, he earned money. 
The 
insurers who made that crazy product promoted it through high rates of 
commission because it was so profitable. It matched two incompatible things. The 
mortgage was interest only – so the capital was not paid off. Parallel with that 
was sold an investment – the endowment – and that was supposed to produce a 
return big enough to pay off the mortgage and give a bit extra on top. And it 
cost no more. Magic.
The 
fact is endowment mortgages were always a mis-match – an uncertain investment to 
meet a fixed and certain debt. And a debt which, if you did not repay it, could 
leave you homeless. That was ignored. Not by good honest salesmen like my uncle. 
But by the people who devised it and sold the idea to him and gave him a cash 
incentive to sell it. 
Mortgage endowments sold from the 1980s right up to the late 1990s left up to 
five million people up to £40 billion short of the money they need to repay 
their mortgage. Nearly £3 billion of compensation has been paid.
We’ll come back to mis-selling later. 
But 
let’s look now at advice on the important things – debt, benefits, tax, 
budgeting, banking – where do people get that advice?
Apart from emailing or tweeting me of course. 
You 
may remember the Thoresen Review of generic Financial Advice which reported in 
March 2008 and recommended a national scheme of what it wanted to call Money 
Guidance. But which eventually became the Money Advice Service. 
The 
Money Advice Service is generally hated by financial advisers because they like 
to have a monopoly on the word ‘advice’. In fact the only term that is legally 
controlled is independent. Anyone can cal themselves a financial adviser – of 
course if they sell regulated products then they have to follow FSA rules. But 
if they only sell unregulated products they don’t. 
But 
the problem with the Money Advice Service – and I was one who was very happy 
with its name – is that it doesn’t give advice. It has some online tools – as it 
calls them – and useful comparison tables which it inherited from the FSA. And 
it is taking over debt advice which it has contracted out to private and highly 
profitable firm A4e in England and Wales rather than the CAB which will do it in 
Scotland and NI. 
But 
generally what the Money Advice Service gives is not advice – it is information. 
Perhaps Money Guidance wasn’t such a bad name after all – but advice – never. 
When people ask for advice they don’t want information or facts they want 
someone to hold their hand, take them through the options and say that is what I 
would do.
Despite its budget – which is seen as large but at around £40 million is in fact 
less than £1 a year for every adult – so perhaps I should say because of its 
budget the MAS has not made much of an impact on most people. But I don’t want 
to talk about the MAS here or its £20m PR budget or the fact its chief executive 
was forced to resign in July because he was paid twice as much as the Prime 
Minister and ran an organisation smaller than – at this point I was going to 
name a very small country. But when I looked at Vatican City, Monaco, San 
Marino, Liechtenstein they actually are wealthy countries. But the smallest in 
money terms are even smaller than the MAS. Tuvalu, Montserrat and Nauru are 
bottom of the list and have GDPs less than the turnover of the MAS – Nauru’s is 
about the same as the annual income of MAS. If MAS was a country it would be 
fourth from bottom of the UN list of nations. And with resignations and scandals 
and allegations of mishandling money – not that different really.
My 
interest in MAS is what constitutes advice. Advice is telling people what they 
should do. That’s what they want from me. More examples
·       
Ebay has closed my account what can I do
·       
I 
was missold PPI in 1997 but my claim has been refused
·       
I 
am getting cold calls about claiming PPI how can I stop them
·       
My 
mentally ill son has been lent £15,700 by NatWest – his income is £12,000, can 
NatWest be held liable for the debt?
·       
My 
son is being pursued by CapQuest debt collection agency for a debt he does not 
have with a company he has never dealt with…
·       
I 
run a charity and have £8000 to save what accounts are available
·       
My 
mother is 91 and went into hospital with a bladder infection she was taken into 
a care home, will she have to sell her house?
·       
I 
am an elderly widow and my financial affairs are dealt with by an advisor 
connected to a well know fund management company, is this a good idea?
·       
I 
am being fined by HMRC even though I owe no tax is that right? 
·       
I 
have a guaranteed annuity, some are telling me to shop around what should I do?
·       
How 
do I stop PPI cold calls and texts?
·       
Can 
the state pension be paid to me if I move to Macedonia
Three days’ questions. So don’t tell me that people do not need advice. They do. 
Yes, they need information. But not the sort that MAS gives. And at the end of 
that information they need to have the question answered – what
can I do, what
should I do?
And 
now the question is – why? Why do they need that advice?
People need advice because of the financial services industry. Not because it 
omits to give them advice – though it clearly does on many important topics – 
but because the industry itself engages in a deliberate process that 15 years 
ago I called ‘complexification’. Meaningless and unintelligible jargon, rules 
expressed in a language which at best is closely related to English, and obscure 
rules buried in the Terms & Conditions at para 94 brackets 2 square brackets c 
roman iv blobby point five which begins ‘notwithstanding’. 
MISADVICE
Let’s look at misadvice. And where it began. Today’s industry has been around 
for only 25 years or so.
A 
quarter of a century ago the past was indeed a foreign country. 
Some of you may not remember that Nigella’s Dad was then in charge of the 
economy. Nigel Lawson, Chancellor of the Exchequer. Margaret Thatcher was Prime 
Minister. And Norman Fowler, now Lord Fowler of Sutton Coldfield, was S of S for 
Pensions. 
And 
in this foreign land called ‘the mid 1980s’ there were no personal pensions. And 
there was no financial services industry as we understand it there was the man 
from the Pru and there were stockbrokers, and that was about it. 
The 
Thatcher Government came up with the idea that we should cast off the chains of 
Government dependency. Official adverts showed a chained man setting himself 
free. And the first thing he did, as you would after a long time in chains, he 
bought himself a pension. One of the new personal pensions.
 And for those who took responsibility 
for themselves there was, without any irony, a useful taxpayer subsidy. Around 
8% of your pay.
But 
Margaret Thatcher made an even more important change. Before 6 April 1988 if 
there was a pension scheme at your job you had to join it – no choice. Margaret 
Thatcher ended that. Three weeks later (28 April) the first personal pensions 
went on sale. 
That was the moment when the financial services industry could have grown and 
developed into a popular, useful, worthwhile, and much loved business. Instead 
it sent teams of poorly trained, commission driven sales staff to descend on a 
hapless population who believed the adverts and newspaper stories which said 
that for a few pounds a month everyone could buy political AND financial 
independence. 
Altogether the industry systematically mis-sold the new personal pensions to 
millions of people keen to embrace the new world of freedom from the state and 
personal responsibility. They were persuaded to leave good company schemes and 
put their money at risk in personal pension plans. More than a decade later the 
industry admitted its mistake and forked out £11.5bn in compensation plus 
another £2bn to find and deliver the money to the two million people known to 
have been mis-sold.
There were all sorts of things that contributed to that systematic mis-selling – 
Government adverts, political interference, phrases like ‘personal 
responsibility’, and articles by compliant newspaper columnists with little 
understanding of risk or indeed of pensions– but the fuel which drove it to the 
heights it achieved was commission. 
It 
is commission – not solutions to financial problems – which has driven the 
growth in the financial services industry. 
And 
it is commission which led to every one of the mis-selling scandals of the last 
25 years. Here are a few of them. Billions lost by millions. 
◙   
   Personal pensions mis-sold to two 
million people at a cost of £11.5bn in compensation and £2bn to administer the 
scheme.
◙   
   Mortgage endowments sold from the 
1980s right up to the late 1990s will leave three million people up to £40 
billion short of the money they need to repay their mortgage. Only £3 billion of 
compensation has been paid.
◙   
   Additional Voluntary Contributions – 
between 1988 and 1994 at least 100,000 customers were sold the wrong sort of 
AVCs to top up their company pension. More than £250 million in compensation has 
been paid.
◙   
   Split capital investment trusts were 
sold as safe investments mainly from 1998 to 2002. Up to 50,000 individuals have 
lost at least £600 million. Compensation of £350 million was sought by the 
regulator. The industry finally coughed up £144 million – on condition it 
admitted nothing and got indemnity from further action.
◙   
   Precipice bonds were sold between 1997 
and 2004 to 450,000 mainly older customers who wanted safety and a good return. 
They put in £7.4 billion and may have lost more than £2 billion. 
And 
those are just five big ones. There were many others as pensions were unlocked 
but the door led to poverty, people were encouraged to contract out of SERPS 
only to find that it was their pension which had contracted. 
No 
lawful industry has been rocked by such a succession of scandals as financial 
services.
One 
of the key items that is not explained to people is risk. 
Poor assessment of risk is endemic in financial services. In January 2011 the 
FSA produced a report. It examined files across the financial services industry 
between March 2008 and September 2010 – two and a half years. The advisers did 
not do well. It assessed that half those files showed unsuitable advice was 
given because the investment selection failed to meet the risk a customer was 
willing and able to take. 
Risk means you can lose your money. But many advisers don’t explain that 
clearly.
And 
for most people with modest amounts of money especially when they are saving it 
over a short period cash savings are the place for their money. But financial 
advisers not very good at recommending cash options – indeed when it comes to 
pensions they often say you cant have a cash option. You can. 
Now 
I have been critical of independent financial advisers so let’s redress the 
balance a bit and talk about the other category of person who is still allowed 
to be called a financial adviser – but is not. 
I 
mean the people who work in banks. Technical they are what are currently called 
‘tied agents’. In other words although they sell financial products they can 
only sell you stuff from one or a few providers – normally their own bank or an 
insurance company they have a deal with. For example Barclays used to be tied to 
Aviva for investment products. So its advisers could only sell those products. 
They cannot possibly give you good advice. They can only sell you products from 
one provider out of hundreds. The best advice for most products will be – don’t 
buy from me go down the road and buy from another company that offers a better 
deal. But they not only do not do that they are not allowed to do that. 
And 
here’s what happens.
Barclays is one of our biggest banks, and one that more than a million people 
trust to give them investment or pensions advice. In January 2011 the Financial 
Services Authority fined Barclays Bank £7.7 million for mis-selling two funds 
called ‘cautious’ and ‘balanced’ which were anything but. It sold them for more 
than two years to more than 12,000 people who invested nearly £700mn. The FSA 
found that Barclays failed:- 
The 
bank didn’t ensure the investment was suitable. Didn’t train its staff. And gave 
out misleading sales brochures.
And 
this mis-selling to more than 8,000 people was not just down to 
over-enthusiastic sales people. Barclays put out training material that was 
simply misleading to them as well. 
People who thought they were being sold a cautious investment saw it fall 30%, 
those with a balanced investment lost 50%. Many – afraid of what they saw – sold 
at just the wrong time. 
Why 
did Barclays sell this fund? Because Aviva paid it 4.5% of the money invested 
and then 1% a year thereafter – and where did that money come from? The 
investors! 
Within a fortnight of the bank being fined £7.7mn it decided to stop selling 
investment advice in its branches. 
it 
now seems likely that no high street banks will be selling investments and they 
have all begun to rejig their pay structures so that staff are rewarded for 
customer service not for selling stuff.
And 
that brings us to two major mis-selling scandals of the present. Both of which 
have the banks’ fingerprints all over them.
Payment protection insurance. 
Now I have stood 
on platforms like this for some years saying that PPI was a waste of money and 
was widely mis-sold. And as time has passed the response has changed from boos 
to murmurs to silence to the rustling of paper to, now, sage nods. Oh yes it was 
widely mis-sold and do you know we are making every effort to repay it. 
Forgetting to mention that it was only two years ago that the major banks put 
all claims on hold pending the court case which they hoped to win. Only when 
they lost did they suddenly realise what the law said and what they had to do. 
In 
the last few weeks High Street banks and others have set aside billions of 
pounds more to pay compensation for Payment Protection Insurance PPI mis-selling. 
The total is now well over £12.5 billion – far more than the original £8 billion 
predicted a year or so ago. At this rate it may overtake pensions mis-selling. 
And this time it is the banks that are in the frame. 
Individual amounts are significant. I had an email from a grateful listener who 
had followed my advice to claim yourself without any claims management company 
and he got almost £8000 from PPI on a Barclays loan he took out in 2005. The 
average is thought to be around £2600 and these billions of pounds paid out to 
far more than 2 million people this year. It really is the High Street bank 
version of quantitative easing. Pumping new money into the economy. 
The 
FSA says that of the total set aside £7 billion has already been paid out. 
Research by ING found that £1.4bn of that will be spent on the High Street. 
Another £2.4 billion will go into savings accounts. And nearly £3 billion will 
be used to pay down debt. Which will also release spending power. £500 million a 
month this year going into the real economy.
I 
tweet a lot nowadays @paullewismoney it’s a personal account, not a BBC account, 
not ‘complied’ as they call it, so I say what I want within the bounds of libel 
and usually commonsense. It has more than 43,000 followers.
I 
do tweet often about mis-selling. And I get a surprising number of people who 
tweet back saying ‘what is this mis-selling? Is it just you media protecting the 
banks? Surely mis-selling is just a polite word for fraud?’
Fraud is committed if I lie to you and as a result you give me money.
But 
the law goes a bit broader. 
First – it is not only lying that is at the heart of fraud. Anything said which 
the person saying it knows to be untrue or misleading which causes the person 
who hears it suffer a loss or a risk of loss, is fraud. 
Fraud is also committed by failing to disclose information which you have a 
legal duty to disclose, and that causes you to profit or the other person to 
make a loss.
And 
there is also fraud by abuse of position. If you are in a position where you are 
expected to safeguard or not to act against the financial interests of another 
person and you abuse it by acting or failing to act and you gain or the other 
loses. 
That was from the Fraud Act 2006 and I recommend sections 2, 3, and 4 to you for 
your bedtime reading. It’s one of the shorter simpler Acts of Parliament. 
And 
was this systematic mis-selling of insurance in fact fraud? Giving information 
known to be untrue or misleading, omitting information that there is a legal 
duty to disclose, being in a position where you should safeguard another’s 
financial interests and failing to do so – any of those to make a profit is 
fraud. 
The 
more I look into it the more I tend to agree with those tweeps. It goes beyond 
mis-selling. There is a respectable legal argument that it was fraud. And on an 
industrial scale.
And 
just this week the banks were implicated in another insurance mis-selling 
scandal. CPP is a firm that sells – or sold – What it called card protection 
plans which were supposed to pay out if you had money stolen from your account – 
but of course if you do the banks pay out in almost all circumstances so the 
insurance was generally useless. The FSA revealed CPP charged around £35 a year 
for it but the product cost it just 60p. The other was ID theft insurance. It 
was more expensive at £84 a year but it cost CPP just £16. Both products were 
mis-sold by sales staff who, to put it bluntly, lied. They used false 
statistics, made misleading claims, exaggerated the value of the insurance – 
which as I said would almost never pay out – and they gave advice after they had 
been banned from doing so. Their contracts also contained unfair terms. 
And 
a week ago the FSA announced that it was fining CPP £10.5m and expected it to 
pay £14.5m in compensation. That was seven years after it began investigating. 
While those investigations were proceeding CPP sold more than £840m of new and 
renewed business – 23 million new or renewed policies – to millions of people 
between 2005 and 2011. But only about one tenth of its sales were direct to the 
public. The bulk of them – about 4 million new policies – were sold as a result 
of a partnership with four High Street banks – Barclays, RBS, Santander, and 
HSBC. In some cases the bank put a phone number on newly issued cards with the 
instruction to call it to ‘activate’ the card. In fact you got straight through 
to a CPP sales person. So those banks colluded in this mis-selling useless and 
overpriced insurance to 4 million people.
Those sales certainly involved untruths, misleading claims, false statistics and 
unfair terms. And CPP and the banks made a lot of money out of them.
That sounds like fraud to me. 
ADVISERS
Now, Advisers – who they are and what they should do
I 
was asked recently to talk about ‘retirement solutions’. And I began by 
quibbling over the phrase ‘retirement solutions’. A solution has to be the 
answer to a problem. And what problem do people have about retirement? 
Bill Deedes, at one time editor of The 
Daily Telegraph and before that a Cabinet minister, born in 1913 who died at 
the age of 94 in 2007 had a very neat solution to retirement – he didn’t do it. 
During his final illness he wrote his Telegraph columns on his laptop in bed. 
His final column was published just two weeks before he died – on Darfur being 
as bad as Nazi Germany (he had been to both). His family reported that he was 
writing another column as he died. And for myself that would be my wish – found 
in bed with my laptop open and a half finished piece on the screen. To die doing 
my job, earning my living. Not at the tedious end of a 30 year holiday paid for 
by other people. 
Retirement solutions is a small example of how the industry uses words not to 
enlighten but deceive.  By calling 
it retirement solutions you beg the question is there a problem in the first 
place? Maybe there isn’t. And you may say well yes the problem is that most 
people don’t have enough income in retirement. Which is true. But many of them 
won’t have had enough income in their lives generally. And there is no reason to 
believe that saving for a pension will solve that problem for them. Not having 
enough money is the default state at any age for most of us.
The 
RDR – Retail Distribution Review begins of course soon. 2012 is the last year 
that advisers will be able to earn commission from advising on pensions or 
investments. They will have to charge fees for that advice. So is commission 
being banned? Well sort of. 
It 
is not being banned for insurance and not, at the moment, for mortgages. Those 
sales can still be driven by commission. And you will see that many financial 
advisers are adding insurance to their portfolio of products to sell. 
And 
even with pensions and investments the change is not as clear as it might be. 
Customers will not have to pay the fees up front. So you won’t have to get out 
your debit or credit card and pay hundreds maybe low thousands of pounds. 
No! 
You can have the money taken out of your investment, often spread out over many 
months or years. So you will still not see the money, still not realise just how 
much the advice is costing you. It may have removed commission bias – but it 
will not increase your engagement with the adviser.
And 
fees may not be expressed in pounds. Barclays Wealth has announced it will be 
charging its wealthy customers a percentage of their total assets under 
management and a percentage of the assets they move or the deals they do. It is 
considering a minimum of £37,500. For that people with at least £3 million will 
get 
“cutting edge behavioural finance and asset allocation techniques alongside 
global expertise in research and investments”
And 
the fear is that only the wealthy will be able to afford financial advice. The 
mass market, as it is called, will not.
My 
answer to that concern is ‘good.’ The mass market does not need expensive advice 
about investment or pensions. 
At 
least half the population has debt – not mortgages though that is also present – 
but personal debt – credit cards with a balance running, personal loans, money 
borrowed for a car, a kitchen, a holiday, and nowadays perhaps a payday loan – 
smaller short-term loans at APRs in the thousands. Or of course a persistent 
overdraft – with an APR sometimes in the millions – I won’t go into that here. 
The Bank of England puts the total at £157 billion of consumer credit. That is 
down considerably. It was £211bn eighteen months ago. But it is still about 
£5,730 per UK household. Except that probably around half of households do not 
owe anything – those figures are a bit flaky. But if that is true it means that 
each household in debt owes around £11,600. Suppose they are paying interest of 
10% on that – very modest – that is £1,160 year, or nearly £100 out of every 
monthly household pay packet – just on servicing that debt without repaying a 
penny of it. And that is without the almost £1.25 trillion debt secured on our 
homes through mortgages and second mortgages. That has not gone down.
So 
if someone goes to an Independent Financial Adviser the first question should be 
– do you have personal debt? And if the answer is ‘yes’ then the IFA should say 
‘Thanks for coming to see me. But pay off your debt and then come back. There is 
no point in having a debt that costs you 9% or 19% or 1900% a year and saving or 
investing money that will earn you 3% or even 7% or 9% a year as some 
investments aspire to. Spare money should be used to pay off debts first. The 
only two possible exceptions are student loans (especially pre-2012 loans) where 
interest rates are set at the rate of RPI inflation or in some cases at Bank 
Rate plus 1% = 1.5%. And some mortgages which are very cheap at the moment. 2% 
or 3%.
But 
otherwise generally pay off debt rather than save.
But 
that is advice that many financial advisers do not give. 
And 
most people do not need investment advice – they need advice about budgeting 
and, if they have spare cash, about saving – and saving rates. Getting the best 
certain return on your money. Financial advisers generally do not advise on 
either of those. Indeed they confuse investing and saving using the terms 
interchangeably when they are very different indeed. 
If 
you save, your money remains yours. 
If you invest, your money belongs to 
someone else.
It 
is that simple. 
So 
if most people no longer go to a financial adviser there will be fewer people 
who lose money.
And 
I am not talking here about scams – though there will be a few who are fooled by 
advisers into investments in property in Columbia, carbon credits, or forests in 
Euador. The vast majority of financial advisers are like my uncle. Selling 
products they genuinely believe are good. But which may not be suitable. If 
financial advisers are guilty of anything it is, like my uncle, of believing the 
industry’s propaganda.
Pensions are perhaps the best example. leaving aside the systematic mis-selling 
of pensions – see above. Pension calculations are based on growth rates which 
are fictitious – laid down by the FSA and which will finally be reduced in 2014. 
The only certainty in pensions is that whatever you put into your pot the 
company that sold it you has its own private tap at the bottom out of which your 
money drips into its bank account. Charges of 1.5% a year will eat up a quarter 
of the money you put into it. Pensions – and I believe in them – are an act of 
faith and tax subsidy not of arithmetic. Low charges are the key to pensions – 
that and a contribution from you employer.
But 
let me move on to two areas that I am sure many you STEP people advise on. And 
they are linked. 
Inheritance tax and care costs
I 
write a guide to Inheritance Tax – how it works, how to reduce it and so on. But 
I always start by saying something like this –It is one of the most hated taxes. 
And that puzzles me. Because when it is due when you are dead. Someone else pays 
it. The ideal tax for me. And very few pay it anyway. 
One 
reason for that is because in October 2007 Alistair Darling made the Inheritance 
Tax allowance portable from one married or civil partner to another. Couples 
with assets of less than £650,000 need not worry about Inheritance Tax today. 
And that roughly halved the number of estates paying IHT from its peak of 34,000 
in 2006/07. 
In 
2010 about 550,000 people died in the UK. But in 2010/11 only 17,000 estates 
paid Inheritance Tax. That is 3 about estates in 100. In fact out of 32 funerals 
you see only one of those families in black will have to worry about Inheritance 
Tax. It is a minority concern.
Of 
course many people, particularly those living in the Southeast of England, fear 
it. They see their home alone is worth more than the £650,000 threshold. And the 
threshold is not going to rise to £1 million as promised in September 2007 by 
George Osborne when in opposition.  
And 
those people are prime targets for what is often called wealth protection. But 
where did this wealth come from?
If 
you are 80 now and paid off your mortgage at 65 and bought that house at 50. 
Suppose that home is now well into the IHT band. Suppose it is worth £500,000 – 
now for most people who are or have been a couple no tax will be due on that. 
But if you are single or haven’t arranged your affairs sensibly then tax may be 
due. So let’s look at that example.
If 
it is worth £500,000 (Nationwide Outer SE figures, Q3 2012) now and you bought 
it 30 years ago it was then £67,600 (Outer SE Q3 1982 or £53,870 London). Now 
you may have struggled to pay that mortgage off over the next 15 years – average 
pay then was around £5,500 a year. So it was about 10 times average earnings. 
But you managed it. Today that house is worth about 20 times average earnings - 
£500,000. So you have a windfall gain of £432,400. Money you haven’t earned in 
any sense of the word And even if you take account of the cost of borrowing most 
of that money the windfall is still around £367,000.

Source: Mortgage calculator www.lcplc.co.uk; Nationwide house price calculator.
That has been created by inflation, by wage rises, by the economy of the 
country, by the state you live in. But not by you.
People object to IHT on the grounds that the house was bought from taxed income. 
So why should it be taxed again?
But 
in fact from 1969 to 2000 there was tax relief on mortgage interest. There were 
certain limits introduced over the years but for most people most of the 
interest they paid on their loan was subsidised by other taxpayers. And until 
1983 at their highest marginal rate. So at least a big chunk and possibly all of 
the mortgage cost was subsidised by taxpayers.
So 
where IHT is payable – those three in a hundred estates – the chances are that 
the tax is levied on money that was subsidised when it was spent and the bulk of 
which is a windfall payment which has not in any real sense been earned or still 
less worked hard for. 
That is not how many people see it. And of course a whole panoply of schemes to 
avoid IHT have been drawn up. 
Some insurance companies and financial consultants have made a lot of money 
selling plans to reduce or avoid Inheritance Tax. Such schemes can be 
complicated – involving juggling the ownership of money or making gifts into or 
from trusts – and often involve taking out an insurance policy. 
These schemes are often designed principally to generate commission for the 
person who sells them. If the scheme does not work it is the heirs, not the 
adviser, who will end up paying the bill. In 2005 the Government clamped down on 
one kind of scheme leaving 30,000 people, who had paid good money for advice, 
with a tax bill every year just to carry on living in their own home. 
In 
2006 major uncertainty was created when the Government announced plans to change 
the way that trusts were taxed, without any consultation. Later it watered down 
the proposals but the changes have made deals involving trusts much less 
attractive. 
The 
Government has warned that it will take action against any scheme which is set 
up just to avoid tax. The Government has announced it will pass a new General 
Anti-Abuse Rule into law which will make it even harder to set up cunning 
schemes to avoid tax. There will be more consultation in December. The new law 
may begin in 2013 or 2014. 
There are of course legitimate and intended ways to diminish IHT. I’m sure this 
audience is well aware of most of them. But let me mention three that usually 
surprise people. 
If 
a person’s death was due to active service in the armed forces – or was hastened 
by it – then their whole estate is completely exempt from inheritance tax. Many 
people can benefit from this little-known rule. It was used by the executors of 
the fourth Duke of Westminster in 1967. His family, one of the wealthiest in 
Britain, successfully claimed his death from cancer had been ‘hastened’ by a 
stomach wound he suffered fighting in France in 1944 and paid no inheritance tax 
at all. 
But 
many people of much more modest means can also benefit from this exemption which 
has existed for more than 300 years. There is no time limit even when tax has 
been paid it can be refunded – plus interest from when it was wrongly paid. 
Since i have been writing about this I have had several examples of people 
getting money back.
Two 
other reliefs – money which is paid to someone out of surplus income is exempt 
if the right records are kept. And gifts to your own children (but not 
grandchildren or others) while in full time education to pay for their education 
– for example student fees – is also exempt if paid before the end of the tax 
year in which they leave education.
The 
simplest method of course is just to make a gift and live seven years.
There are some ways often suggested to reduce IHT which don’t work. Some 
advisers will suggest taking out an ‘equity release’ plan to reduce your 
liability to Inheritance Tax. You borrow money against the value of your home. 
While you are alive you pay no interest on the loan. When you die the loan and 
all the accrued interest is paid from the value of your home which is therefore 
less and the Inheritance Tax is reduced or disappears completely. 
Equity release might be a perfectly sensible way of raising money for people who 
need more income or capital in retirement. And it goes without saying that 
taking out a loan against the value of your home will reduce the amount of your 
estate and the tax due. But that is a side effect. If you do not need extra 
capital or income then equity release should never be considered. It is better 
for your heirs to have 60 per cent of something than 100 per cent of nothing.
And 
the same is true generally of gifts to charity. Giving money to charity may be a 
laudable thing to do. However, it should be done for its own sake not as a way 
to avoid tax. New and complex rules allow IHT to be charged at a reduced rate of 
36% if at least 10% of the estate is left to charity. Even with the new rules 
heirs will be better off if you leave everything to them.
Care home fees
One 
of the big areas of concern among older people is care home fees. And when the 
Government came in they commissioned Andrew Dilnot – ex IFS an economist – to 
find an answer to the problem. In July last year he produced his paper setting 
out his plans. That paper came out in July last year and a year later this July 
the Government produced its response 
Caring for our 
future:reforming care and support
The 
announcement was surrounded by all the usual nonsense about 40,000 people being 
forced to sell their homes to pay for care – which they are not – and that the 
Dilnot plans would ensure no-one would have to pay more than £35,000 for their 
care – which they wouldn’t. 
So 
I wrote a blog post to correct these misconceptions. But I called it
Paying for Care – Déjà Vu Vu Vu.
http://www.paullewismoney.blogspot.co.uk/2012/07/paying-for-care-deja-vu-vu-vu.html
Because the real shocker to me was that the Government response said there would 
be a Deferred Payment Scheme 
 “so that no-one is forced to sell their 
home in their lifetime to pay for care”
Those of us with memories longer than a goldfish will recall that in the year 
2000 the last Government announced a deferred payment scheme 
 “to ensure that people… are not forced 
to sell their homes...in their lifetimes.”
So 
12 years on the Coalition Government did exactly what the New Labour Government 
had done – and pretended it was new. 
There already is a deferred payment scheme. The only difference between the 
existing scheme and the new one is that the new one will cost more to the family 
of the person in care. At the moment a deferred payment clocks up interest free 
while they are alive and for 56 days after they die. Under the new plans future 
interest will be charged throughout costing the heirs a few thousand pounds more 
than the present deferred payments scheme which a lawyer who deals with these 
cases says anyone can get if they ask and persist when they are turned down. 
Something the Government did not mention. I did of course. 
As 
for the £35,000 cap – it never was a £35,000 cap. Often quoted as no-one would 
have to pay more than £35,000 towards their care – once they had paid that much 
the state would step in.
Except it wouldn’t. For two reasons. First the cap was not £35,000 but the 
amount of care that could be bought for £35,000 at standard local authority 
rates. Suppose the local authority charged £350 a week for care – and just the 
care element – and suppose you paid for your own care but were billed at £500 a 
week. Then after 70 weeks you have spent £35,000. But at local authority rates 
you could buy 100 weeks. So the cap would not be reached until you had bought 
100 weeks – at whatever cost it was – in this case you would have spent £50,000. 
Second, the cap was only on care costs – not hotel costs, food, drink laundry, 
room rent etc. And Dilnot said that lot could be charged at up to £10,000 a 
year. 
So 
the cap is not set in money – and is not a cap. 
Dilnot was asked to deal with a difficult problem. We all agree that the present 
system of paying for care in our old age is confusing and unfair. We all agree 
it should be changed. We all agree that more money is needed. We all agree that 
someone should pay. And we all agree that it should not be us. 
Dilnot made it clear that the main beneficiaries of the plans would be the 
better off – because they are the ones who might have £50,000 and £10,000 a year 
to spend. 

Dilnot Commission, Fairer Care Funding, July 2011, p.67 
And 
that was confirmed by the Government in its analysis this July. Most of the £2 
billion a year cost would go to the people in the top 40% of the income 
distribution. 

Caring for our Future: progress report on funding reform, 
Dept of Health, July 2012, p.35
Or 
rather their heirs. It is not the person in the home that benefits but their 
families when they die. 
But 
has Dilnot got it entirely wrong to propose shifting the cost away from 
individuals towards taxpayers? There is another source of money that could 
certainly be used to pay for care for most people for at least the next 
generation – the estimated £2.5 trillion locked up in owner occupied housing . 
This wealth is mainly owned by the baby boomers who bought their homes cheap and 
have seen them change from a place to live to a lottery win in little more than 
the time their children have taken to become adults.
There are very strong arguments to say that those who own this wealth should use 
it to pay for their own care. But in reality it is simply a windfall derived 
from the economy they have been fortunate enough to live in. And it only seems 
fair that they should be expected to pay some of this windfall gain to pay for 
their own care.
At 
the moment they generally will not have to do so. If they are the first to go 
into care leaving their partner behind, then the value of their home will be 
ignored. It will also be ignored when the second goes into care if there is a 
relative aged 60 or more living there and, at the local authority’s discretion, 
if a younger person who has been a carer is living there. Figures from care 
specialists Laing & Buisson and the Department for Work and Pensions indicate 
that only about one in eight of the elderly people living in a care home have 
sold their home to pay the fees. 
The 
average time in a care home is about 2.5 years . The average fee is around 
£30,000 a year. That puts the average cost of care for an individual at around 
£75,000 – or £150,000 for a couple. That is below the average value of a home – 
which is just over £160,000 . So a simple mechanism to take a charge against the 
value of a home to pay for care would see the costs covered in most cases. 
Of 
course many older people will ask why those carefully nurtured assets should be 
taken when others get care free? But the people who would lose from this policy 
are not those in care but their heirs who would no longer inherit the windfall 
their parents have made from the economic times they lived through. And why 
should taxpayers as a whole foot the bill so that middle aged adults can inherit 
more?
But 
one thing is clear the Government has no intention at all of implementing Dilnot 
this side of an election. Expect it to be the subject of manifesto promises, 
more reports, and no action in the next parliament either.
Thank you.