This piece first appeared in Saga Magazine in September 2008
The text here may not be identical to the published text

 

The cost of 'free' banking

Current account profits and how to switch

Current accounts are not free to customers and a lack of competition between banks keeps costs high. Those are the key findings of a detailed report into personal current accounts by the Office of Fair Trading (OFT).

The report reveals that current accounts earn the banks a staggering £8.3 billion a year. And far from being ‘free’ each account costs the average customer £152 a year in charges and lost interest. The OFT reveals that current accounts generate more money each year for the banks than any other service – and almost as much as mortgages and credit cards together.

The banks make £4.1 billion a year by lending out the money in our current accounts but paying us almost no interest on it. And they make £3.1 billion from the charges and interest on overdrafts. The remaining billion pounds or so comes from fees for current accounts and miscellaneous charges.

None of this would matter if the banks were open and transparent about these costs. But the OFT says they are not. Director General of Fair Trading John Fingleton gave this analogy to the BBC

"It’s like going into a petrol station without being told how many litres of petrol you buy and not having much pricing on display. [If that happened] you wouldn’t have much competition among petrol stations."

Overdrafts
Overdraft charges are currently the subject of a major court case. In April the High Court found that they were governed by a law that says they have to be fair. The banks are appealing against that ruling – not, they insist, because they want them to be unfair. But because they want to be free to charge what they like for what they say is a service. While the appeal is decided – which could take a year or more – the courts have given the OFT permission to carry on assessing what it thinks fair overdraft charges would be if the banks do lose their appeal. Various studies in the past have suggested bouncing a payment should cost well under £5 instead of the £30 average currently charged.

It is not just the careless and feckless who pay these charges. The OFT found that that nearly a quarter of all current account holders paid at least one charge during the year and that customers who paid one overdraft fee were likely to end up paying six as they struggled to get back into credit. Research in July by MoneyNet found that a single overdrawn payment of £50 which could not be repaid within two weeks would incur a charge of between £25.10 (HSBC) and £165.36 (LloydsTSB Classic Plus). It also found that the average charge by nine High Street banks for a £200 unauthorised overdraft for five days would be £52.15.

Avoiding an overdraft is becoming harder as more companies demand payment by direct debit. That takes away the control form us of when payments are taken from our account or how much they are. With the banks earning £3.1 billion a year from overdraft charges, no wonder they like direct debits as much as the energy suppliers and local councils.

Interest
We keep an average £97 billion in our current accounts and the banks lend out most of that on the overnight money market earning around 5%. And they make even more lending it to other customers who are overdrawn and charging them up to 30%. Now at last some banks are passing at least some of this on to current account customers who are in credit. Some try to tempt customers in with a good rate for a year and a low rate after that. They are best avoided. The best deals at the moment are from Halifax which offers 5% (all rates are gross) on a balance up to £2500 in its High Interest current account if you have at least £1000 a month going into it. If you have want to keep a higher balance in your current account then Coventry Building Society offers you 4.73% (and 5.46% in the first year) on balances up to £250,000. It also offers a free £250 overdraft buffer in case you slip into the red. If your income is less than £1000 a month but is at least £500 then Norwich & Peterborough Building Society pays 2.95% on balances up to £5000. Cahoot has no minimum income requirement and pays 3.59% on everything up to £250,000. But it is only online so you will need an up to date computer and a broadband connection. If you agree to do without a chequebook it will shade up the rate to 3.69%.

Fees
Although the banks make much of what they call ‘free banking’ there is a growing trend to charge us a fee for ‘premium’ current accounts. They typically cost about £130 a year but some cost as much as £300. These fees often buy very little and may include things you already have or do not need such as a breakdown service for a car or worldwide annual travel insurance. Some offer a better rate of interest. Barclays pays 2.96% on its two packaged accounts which cost £3 or £14 a month. But even with the cheaper account a basic rate taxpayer will need an average balance of £1520 simply to earn enough interest to cover the fee. Packaged accounts are best avoided.

Switching
The OFT will now discuss the report and its finding with the banks and consumer groups and suggest how the banks can make their terms and charges for current account more transparent and fair. If the banks do not respond adequately it may refer the matter to the Competition Commission which has the power to force the banks to change. Either way we will have to wait a while before anything happens. So why not make competition work by switching your current account to a better one? The OFT suggests that the savings for switching are between £27 and £114 per year depending on how you use your account. But only six out of a hundred of us a year do that. One reason is that we are afraid of problems and delays. After all our current account is the workhorse of our personal finances. But switching should be a lot easier now it is now covered by the Banking Code which all banks and building societies have to follow. You start by applying for the new bank account. At that point you should say ‘yes’ when the new bank offers its switching service. It will then inform your old bank which has just three days to pass on information including details of all your standing orders and direct debits. The new bank will then transfer them to your new account and should send a list of the standing orders and direct debits so you can check it has all been done properly. The new account has to be operational within ten days of your application being approved. However, you new bank will not inform anyone who pays you money. So you will have to tell the state pension service, your company pension provider, your employer or anyone else who may pay you money about the new account. If the new bank makes any mistakes in the process it will pay any bank charges you incur
.

More information
MoneyFacts has information about current accounts at your library or online at
www.moneyfacts.co.uk
For the OFT report and consultation paper see
www.oft.gov.uk or call 0800 389 3158

September 2008

 


All material on these pages is © Paul Lewis 2008